Setting Professional Development Goals in 2013

PRESIDENT’S COLUMN - Chris Smith, Greater Fort Worth PRSA
If you aren’t constantly learning something new, you can lose your competitive advantage rather quickly in our fast-paced profession. So even if you don’t make New Year’s resolutions, you might consider at least setting some professional development goals in 2013.

Luckily, PRSA makes that easy. Each month except July, our Greater Fort Worth Chapter offers a luncheon program on a timely topic, including two half-day professional workshops planned this year. Already an expert on that topic? Go anyway. Members say they often get valuable tips simply from sharing a conversation at the table.

Can’t make a midday program? Try one of our evening mixers, primarily designed for networking but also to inform.

Senior-level practitioner? Go anyway. Giving back to your profession not only offers intrinsic rewards, but some senior members suddenly out of a job have learned the hard way that networking isn’t just something you do when you’re looking for work.

Feeling on the fringe? Get involved. With numerous chapter committees, there’s something for everyone to do. The important thing is to stay connected.

You can’t afford not to in 2013.

JPS Health Network: A Changing Vision and Communication Lessons

The best way to tour a hospital and check out its fluorescent lighting is from a standing position, not while lying on your back. At least that's what we were told by JPS Health Network President and CEO, Robert Earley.

For the record, he's right.

Robert Earley, 

 JPS Health Network
President and CEO

Recently, the Ft. Worth Chapter of PRSA took its monthly lunch program on the road and got an "unfiltered view tour" [his words] of Tarrant County's public hospital with Mr. Robert Earley. This tour was our chance to hear from this local leader who is using a strategic communication and community outreach campaign to help change hearts and minds about the Tarrant County Hospital District.

"We're in the life and death business," said Earley of the work JPS does for what last year was over 1 million people. "We hope it's more life." 

As the county's public hospital, JPS gets a bit of bad rap. There's a misconception that since it's funded by tax dollars, people tend to think the care would be sub-par and that there's no need to provide additional resources through private funding. To be clear, his pre-tour talk did not come across to me like a fundraising effort. Instead, he just pointed out parallels to other publicly funded institutions getting additional resources from benefactors to programs they support. (cough - college football coaches salaries - cough) Funding challenges are typical for public institutions and there were many of those challenges he inherited.

As for the care, he explains that he wants a cultural shift. They had previously been operating in a realm of mediocrity. "We're not there yet," he said. Earley recognized, "while the care was good, [they] weren't treating people right." So he made some changes and expected more.

He wants JPS to be a place where best-practices in healthcare are created and then followed by others. Earley expects more from his 4,500 employees: "When people walk in the front door, everybody gets respect."

When they hire, he says they take a "360° approach." They want people with the right skill-set and heart.

Robert Earley has Three Rules for the JPS Health Network staff:

1. Own It. He wants staff to be proud of where they work. When they hear about the good, it's ok to share that they work for JPS. When there are challenges, it's still ok to share that they work for JPS.
2. Seek Joy. He wants employees to smile. Ideally, he hopes they have reasons to smile throughout the day. Healthcare can make for a stressful environment, providing clear direction and positivity can go a long way.  
3. Don't Be A Jerk! Earley is on a personal campaign to against "jerkdom." He cites examples in our society where we seem to raise up jerks and jerk-like behavior ahead of being simply good people.

"We are trying to be a transparent organization." Earley is using what I consider to be a smart community relations tactic with on-site tours. One example of this unfiltered view was that we were encouraged to ask any question along the way; anything was fair game. He's proud of JPS being the Level 1 Trauma Center for Tarrant County. We saw operating rooms, including two that stay staffed, stocked, and ready 24-hours a day, seven days a week. Honestly, it's highly impressive.

Here are some additional public relations take-aways from Robert Earley and the JPS tour:

• The JPS team observe other healthcare systems going through challenges and then they look internally to see if they have the same issue(s).
• They want to establish a network by which they can communicate directly with stakeholders and not be reliant on traditional media methods.
• The quality and safety standards as an organization are constantly in need improvement.
• Training is top-notch: A JPS nurse receive approximately $64,000 in training. (Trauma nurses get double that amount!) The problem they have is talent retention. Nurse get well-trained, work a while then split. Earley said they have about a 20% turnover rate, which is way too high. (I wouldn't be surprised if JPS starts an aggressive campaign to keep their talent.)
• Earley instituted a chair policy in the hospital. A folding chair hangs behind the door of the hospital rooms and doctors are required to remove the chair and set it next to patients so that they can be at eye-level with them to talk.
• There are so many electronic and networked aspects of healthcare in general and especially within the hospital, but not much in their communication. Yet.

During the Q&A period, someone asked how do they tell the JPS story. Earley responded with a smile, "we hired J.R. Labbe."

Jill "J.R." Labbe is the former editorial director for the Ft. Worth Star-Telegram. I think this is an intriguing move for JPS and for Labbe. I'm interested to see how she can bring her skills to the other side of the news for storytelling and work from within the organization. She expressed some parting words in the newspaper about her new role:

While my responsibilities as vice president of communications and community affairs at JPS will differ greatly from what I've been doing the past 20 years -- and the irony of going from inflicting pain on government employees to being a government employee is not lost -- my love for this community and the people who call it home will not.

Wise move, JPS.

Robert Earley concluded by letting attendees know that others are welcome. They'd appreciate more people coming to JPS and seeing first-hand what's happening and how things are changing for the better. There's work to be done and it's wonderful to see organizational communications and community relations take starring roles in the process for this organization.
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This is cross-posted from the Next Communications blog by Richie Escovedo, Fort Worth PRSA 2012 VP of Programs.

'From the Everyday to the Bad Day' with Kristie Aylett, APR

Have I mentioned how much I dig Storify? In addition to being super-easy to use (drag-n-drop), it's a great tool for capturing tweets, pics, posts, slide decks, videos, links and more on a topic, event, news item or anything really if you are creative. I recommend PR pros experiment with Storify.

Enough with the unpaid praise for Storify. Here's the latest from the June 2012 Ft. Worth PRSA lunch program with Kristie Aylett, APR.

May is all about leadership

by Allyson Cross, Greater Fort Worth PRSA Chapter President

On May 31 we will host our first Worthy Awards Gala at The Marquis on Magnolia beginning at 7:00 PM. We will honor the year’s best in public relations work and leadership. Bob Ray Sanders will serve as emcee and will also present our award to the Communicator of the Year, an individual who is not in day-to-day public relations but who exemplifies communication leadership.

I’m so pleased to announce that at 49 submissions we exceeded our awards entry goal. Feedback from across the country suggests that this is a fabulous response for an inaugural awards program. I hope you’re as excited as I am to see the judging results.

Our May 9 luncheon will feature Sam Sims, PRSA’s Southwest District chairman for 2012. Mr. Sims will speak to us on communications and leadership — a great topic as we honor our own local communications leaders! And speaking of leadership, kudos to Dr. Amiso George, APR, Fellow PRSA, with the launch of her new book, “Case Studies in Crisis Communication: International Perspectives on Hits and Misses.” (On April 26, Dr. George, pictured below at left, shared her thoughts during a chapter mixer on coordinating and editing her book's production with contributors across the globe.)

For a final note on leadership, it’s a good time to honor those in our chapter who have been designated PRSA fellows. The PRSA College of Fellows is an honorary organization of more than 400 senior practitioners and educators, each of whom has left a footprint on our profession. Our local fellows are Carolyn Bobo, APR, Fellow PRSA; Mary Dulle, APR, Fellow PRSA; Dr. Amiso George, APR, Fellow PRSA; Bill Lawrence, APR, Fellow PRSA; and Dr. Doug Newsom, APR, Fellow PRSA. Special thanks to each of you for your tremendous impact on public relations.

Communicators as Change Agents

Linda Jacobson, APR (@LindaJacobson) shared her program on Change Management. Get the full presentation on Slideshare.

PRSA Southwest District Quick Start 2011 - #prsasw

#Fail: Social Media #PR Disasters - recap

(Cross-posted from the Next Communications blog)

Thanks to Stephanie Scott and Corey Lark for sharing their 10 Lessons from Social Media PR Disasters for the June Ft. Worth PRSA luncheon: (Get their presentation slide deck.)

1. You are not in a vacuum
2. Err on the side of caution; Respond swiftly
3. Be prudent; Accept responsibility
4. Update your tactics
5. Context matters
6. If you apologize, mean it
7. Mocking your customers = bad
8. Be transparent
9. Manage your social media presence (or someone may manage it for you)
10. Sometimes you are the problem

Below is a recap built on Storify from last week's Fort Worth PRSA luncheon. Aside: This was the first time for me to use Storify. (Way cool tool.)

Fort Worth Media Panel - Learn from the Locals

The first program of the year did not disappoint.

Those hoping to get insight from the Fort Worth 2011 Media Panel heard from editors about imminent publication changes, social media trends, and tips plus preferences for the local PR professional-journalist working relationship.

Below are highlights from each speaker:

Maricar Estrella, Fort Worth Star-Telegram Social Media Editor:

• The Star-Telegram is placing more emphasis on the key role social media plays in news production with the creation of her position last year.
• Mari shared examples of how Facebook or Twitter postings have led to breaking news, albeit, after a thorough journalistic follow-up.
• Mari also shared that she is a blogger on the mom2momdfw.com site.
• When sending photos or other attachments, be aware that there’s a 10mb size limit.
• The following addresses help those wishing to connect with the paper through social media: Facebook: www.facebook.com/fwstar; Twitter: @startelegram; @dfwsuperbowl @maricare (use hashtag #sbst to tweet your Super Bowl experience; best tweet will be featured); Gowalla Super Bowl Trip: http://gowalla.com/trips/27156; FourSquare: @maricar estrella
• Email Mari at: maricar@star-telegram.com

Robert Francis, Fort Worth Business Press Editor

• Robert let everyone know to watch for changes soon on the Business Press website.
• There’s a new owner and perhaps you’ve heard of him before: Rich Connor.
• Be sure to sign up for Business Press e-mail alerts, which offer local, breaking business news.
• Keep in mind their weekly deadlines. No need to send notices for events happening after publication.
• Email Robert at: rfrancis@bizpress.net
  

Lois Norder, Fort Worth Star-Telegram Managing Editor

• While newspaper print circulation numbers have gone down, the paper is more widely read – even globally – than ever before.
• Consider always copying the newsroom (newsroom@star-telegram.com) when sending a release or story idea. Chances are that the reporter who used to cover your beat topic has changed positions.
• Stay away from attachments for news delivery when possible – editors like the convenience of cutting and pasting pertinent facts from an email text vs. a PDF.
• Email Lois at: lnorder@star-telegram.com
• BONUS: For those who didn’t get the handout from Lois Norder, she was kind enough to share that information for us to post here. Thanks Lois!

How to get your press release noticed by the Star-Telegram:

1. Put the local angle in the subject line. We look for those that highlight local people or places or issues.
2. Contact the right people. That’s plural, because we have a family of publications, including community newspapers, magazines such as Panache and Indulge and our websites. Call to ask who covers a topic if you haven’t touched base in a while. Be sure to also copy your release to newsroom@star-telegram.com. Except for breaking news, we prefer information via email.
3. Include a contact name, phone number, and address. We require that for photos and story assignments. 
4. Make sure we can cut and paste key details. Don’t use read-only pdfs or other web-based forms that will only pick up an entire block of information. 
5. Time your release. Friday is too late to send information on long-planned weekend events. A month in advance is too soon, except for the biggest events when we want to save a date. For breaking news, send the release immediately and follow up.

Key contacts:

Newsroom@star-telegram.com — For all press releases

lnorder@star-telegram.com — Lois Norder, managing editor for news

cxwilliams@star-telegram.com — Celeste Williams, managing editor for sports and features

cmallette@star-telegram.com — Catherine Mallette, features editor

jfuquay@star-telegram.com — Jim Fuquay, business editor

etrainor@star-telegram.com — Gene Trainor, editor for Grapevine, Colleyville and Southlake weekly

amurray@kellercitizen.com — Alice Murray, editor of the Keller Citizen

nmatocha@thetimesregister.com — Nancy Matocha, editor for Roanoke, Westlake, Trophy Club and Haslet weekly

arogers@mansfieldnewsmirror.com — Amanda Rogers, editor of the Mansfield News-Mirror

mbaker@star-telegram.com — Max Baker, editor of the Arlington Citizen-Journal

lwinter@weatherford.com — Lance Winter, editor of the Weatherford Telegram

5 Ways to Save Money on a Viral Video Project

This is cross-posted from chapter member and March luncheon speaker, Jamie Brown's PR blog:

Most public relations practitioners think of corporate video has high-dollar productions. However, the rules in today's world of social media are such that creating a video for your organization doesn't have to be expensive, and it can be just as valuable as a big budget corporate blockbuster. Click here and check out this rapping flight attendant from Southwest Airlines. Southwest put it on their blog and not long after they were fielding phone calls from CNN and The Jay Leno Show! You can't buy that kind of press.

My opportunity to create a viral video came while working at JPS. We wanted to launch a new customer service initiative and roll it out to all 4,500 employees who were geographically separated. We decided creating a series of videos that used humor and was attention grabbing would be far more effective than sending out an e-mail telling everyone to be nice and smile more often. Check out how we created elevator heroes and reminded everyone to provide better communication to patients by clicking here.

You too can create heroes or promote your company's fun atmosphere without breaking the bank by using the following guidelines:

• Write it yourself
• Use your own people as talent
• Keep it short 1:30 - 2 min
• Shoot multiple videos at one time
• Use limited:
• audio
• graphics
• 1ighting

Use these tactics and you should be able to produce a series of viral videos for $6,000-$10,000.
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(Photo credit: Scott Kinmartin)
Do you have any additional ideas or tips on creating potentially viral videos on a budget? The comments are yours.

School PR response to the H1N1 Crisis

In January, the Greater Fort Worth Chapter of PRSA kicked off 2010 with a program that featured the Fort Worth ISD's Communications Department and their presentation H1N1: Six Days in May and Beyond.

The presentation was in essence the school district's communications/PR response to the H1N1/Swine Flu outbreak that hit our area and the controversy they had to tackle. Below is the video the team presented:

What struck me about that District's response was that it had to be an integrated effort by all areas in order to be successful. This was no time for silos and worrying about stepping on toes. The administration, operations, campuses, technology, transportation, etc. in addition to the communications efforts all had to coordinate and cooperate. From a PR stand-point, they wanted to position the District as doing the right thing for kids. FWISD Senior Communications Officer, Barbara Griffith, pointed out that the actions and decisions were made in a way to show that the district was "going to protect our children."

Communications Carry-out:

• Plan, plan, plan - "We thought we had a crisis plan...you can never plan enough," said Griffith.
  
• Trust your communication channels - Think through response mechanism and all of its forms, i.e. dedicated web presence for issue, phone tree, phone hot-line for Q&A, in-house video options, press conferences and media relations, social media tools, etc. 
• Be flexible - They were shooting at a moving target during the crisis because of internal/external influences such as national, state, and local health agencies mandates. During their meetings, no idea was a bad idea.
  
• Pay attention to media needs - Think of things from the media's perspective and plan (or adapt) accordingly.
• A united front - This was a huge team effort and exemplified the "Ft. Worth way."
  

From my perspective as school PR professional, I believe the overall operationally integrated effort and approach for continued learning, and a swift return to normal through the H1N1 crisis by the Ft. Worth ISD last year was highly commendable and impressive. Were their decisions popular? Not for everyone inside and outside the organization. But then, that's the line schools districts and leaders have to walk in times of fear in order to meet the needs, trust and expectations of our communities.

If you attended this program, what were some things that applied to you and your work? The comments are yours.

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Note: This post was delayed in anticipation of the video presentation being uploaded to the FWISD YouTube channel. Special thanks to Barbara Griffith, Clint Bond, and Scott Juvette and their communications/PR team. The post is also cross-posted on the Next Communications blog.

PR pros thrive and learn @FortWorthPRSA

This is cross-posted on the Next Communications blog:

I am a member of and hold a board position with the Greater Ft. Worth Chapter of PRSA. At the January Board meeting, we were given the local results from the PRSA's all-chapters survey that was launched in March of last year.

According to William Murray, the President and COO of PRSA, the purpose of the survey was "to identify, in a methodical, statistically sound way, which Chapters represent best practices in the area of service delivery, and who can serve as models for other Chapters to learn from and emulate."

The Results
Here are some of the interesting and in some cases, surprising, data points from the Ft. Worth chapter report:

Chapter Satisfaction was listed at 82% compared to a 53% all chapter average and 58% peer chapter by size.

Quotes from the open-ended questions included Positives

• “Good for networking.”
• “Necessary.”
• “Can't think of anything that it is not doing. Very busy bunch.”

...and Negatives

• “We need more of the higher level training experiences like they provide at PRSA New York.”
• “Sometimes not substantive.”
• “The same basic formula for monthly meetings gets boring after awhile.”

 The respondents wanted to see our chapter Do More

• Programs delivered by thought-leaders
• Ethics programs
• Newsletter

...Do Less

• Award programs
• Mentoring programs (This was actually surprising since mentoring should be a fundamental aspect in my opinion.)
  
• e-Group or listserv

...and Maintain

• Website (This pleased me because I manage much of the online content for the chapter.)
  
• Social media (such as chapter blog, LinkedIn, Twitter, and Facebook group)
• Volunteer opportunities

Chapter events were rated very well including highest remarks in the categories of Professional, Beneficial, Relevant, a Learning Experience, and Welcoming. (I attribute the last one as being in part because we are in Ft. Worth.)

There are some great take-aways for the chapter leadership and members to assess moving forward. I really appreciate PRSA National taking this on for the chapters as a way to help us grow as an organization and on our local levels. As a PR professional, I think it is a great investment of my time to be a member of PRSA and look forward to another enlightening and challenging year.

If you have attended any of the Ft. Worth PRSA chapter events/meetings (or other PRSA chapter meetings) I would appreciate any feedback on your experiences. As always, the comments are yours.

Fort Worth PRSA Dues Increase Vote Revisited

From the Chapter President, Andra Bennett, APR

Several weeks ago, I e-mailed chapter members and posted a blog item informing you of the Board’s proposal to increase our chapter dues from $45 to $55 annually.

As I outlined in the previous post, our dues have not been increased since the mid-1990s, yet our chapter has grown and with that growth comes increased activities, obligations and associated expenses.

We knew our bylaws called for a vote by the membership at the annual meeting to be able to increase dues for the next fiscal year. However, after looking at the language a little closer, and consulting with a National PRSA, it appears that our bylaws mandate a majority vote of the entire membership, not just those who are present at the annual meeting.

Article IV, Section 1 states: “The amount of Chapter dues for the next fiscal year shall be fixed every year by the Board of Directors. If increased, the increase will be approved at the annual meeting by a majority vote of the Chapter membership.”

In the absence of any other language, such as “a majority of members present and voting,” (which we do have for officer elections), a majority vote means a simple majority, which is 50 percent plus one.

As of Oct. 14, this chapter has 157 members, which means that 79 members would need to be present at our annual meeting luncheon to have a quorum – also defined in the bylaws as a “majority of the membership” – to even take a vote on this issue.

Knowing that we rarely have that many members at a luncheon, and not having time to conduct the vote using proxies, the Board withdrew the proposal for a dues increase at its October board meeting.

However, this issue will likely come back. Our chapter’s budget is around $30,000 annually, and the cost to operate – including luncheons, committees, SIG programs, scholarships, bank and credit card charges, web hosting, tax preparation and filing, etc. – is about $190 per member annually.

We do have a few other revenue streams, but our dues are not keeping up with the cost of doing business. If we want to continue having a vibrant chapter that delivers quality programs in a professional setting, uses up-to-date technology, and encourages professional development of our members and our college students, we will need to revisit that .83 cents per month increase in the next year or two.

Wouldn’t you like to see the GFW Chapter hit the 200-member mark in 2010? Thank you for being a part of it.

Being green is good for the environment, but is it good your bottom-line?

Image by K. W. Sanders via Flickr

President's Column: Andra Bennett, APR

Green's my favorite color. Huge green elephant ears gently sway in the breeze outside my home office window as I write this, bringing peace to my work.

My affection toward green extends to the ink on U.S. currency. Having that kind of green brings peace of mind, too.

Can those two greens live in harmony? As environmentally-friendly “green” initiatives have come upon the PR scene, how do we implement programs and campaigns that are relevant to our customer and measure the return to our company / client?

Find out at our next PRSA luncheon Oct. 14 as our panel shares how the public and private sectors are working to steward our precious environment, communicate these efforts to the public, and bring a positive return to a company. Panel members are:

Brian Boerner, director of environmental management, City of Fort Worth

Tom Burke, APR, manager of public relations and communications, IBM

Chris Smith, Texas media director, Environmental Defense Fund

Giving away some green...
We’ll also be handing out some green. The Greater Fort Worth Chapter has established scholarship funds for outstanding PRSSA students at ACU, TCU and UTA. A student from each university is selected to receive $500 each and will receive their check at the October luncheon. The students are:

ACU - Will Moore

TCU - Katie Pool
UTA - Kathelin Buxton

Finally, congratulations to Diane Rhodes Bergman, APR, for achieving her accreditation status from National PRSA. Diane will receive her APR pin and $100 from the Chapter’s Jim Blackmore APR Memorial Scholarship Fund. The fund was established last year in memory of Blackmore’s PRSA legacy in Dallas-Fort Worth, and is awarded to GFW members who achieve accreditation.

Chapter members, your annual dues fund these important local awards that elevate the status of our profession and help support fellow members and students. Please join us in October at our annual meeting for the luncheon program, presentations and elections. Your participation is appreciated.

@The Forefront: Successfully Navigating Social Media - Slideshows

Thank you to all of the attendees of the chapter's May 13, 2009 Professional Development Workshop -@ TheForefront: Successfully Navigating Social Media

As PR professionals, strategy underscores all our methodologies, so why would social media be any different? If you’ve been waiting to take the social media plunge, now’s the perfect opportunity to learn the nuts and bolts, best practices, strategy, planning and measurement.

Below are the presentation slideshows from the day:

@TheForefront: Successfully Navigating Social Media

View more presentations from Beth Harte.

The Nuts and Bolts of Twitter (updated)

View more presentations from Richie Escovedo.

The GFW PRSA professional development workshop was led by Beth Harte (@bethharte), Twitter maven and marketing and communications professional, with help from our own Richie Escovedo (@vedo) and Terry Morawski (@morate).

Plus, a post-workshop interview with Beth Harte:

Related posts

• Are We Missing the Next Big Thing Because of Our Twitter Obsession?
• Social media’s dirty little secret
• The Social Web is more valuable to PR than Social Media Tools

Putting Ethics into PR Practice

This post first appeared in The Saltlick blog by Linda Jacobson, APR

After listening to Doug Newsom, grande dame of public relations, speak about the ethical situations in which a public relations professional can become mired, I was surprised to hear her tell of how she resigned a position because she was asked to do something unethical. And in her words, she had four children to support at the time. The show-and-tell of that kind of moxie is really needed so that those of us in the public relations profession understand that, where the stakes are high, resigning just might be the appropriate action.

Newsom delivered several powerful lessons from her 40 years' experience at the Nov. 13 Greater Fort Worth/Dallas PRSA meeting. Chief among them:

1. Stand your ground. When dealing with senior execs, more than likely you're dealing with strong opinions and strong personalities. You have expertise in your field - expertise that the CEO counts on hearing.

2. Understand the culture of the corporation. As Newsom pointed out, when it comes to communication, companies range from closed to open. Know where the company/client falls on that continuum, and decide if your personal values fit that culture. If not, you'll likely encounter some conflicts when sensitive issues arise.

3. Adhere to an ethics model. She specifically discussed a utilitarian model, which supports decision-making of doing the greatest good for the greatest number, or a communitarian ethics model, which stresses morality in the community and being a good "corporate citizen." She mentioned Mitch Land's book, Contemporary Media Ethics, which I highly recommend. Land and co-editor Hornaday present multiple case studies of PR ethics problems, considering them from both perspectives, so the reader can see the difference in the two models.

Newsom also discussed two likely ethics dilemmas with the audience and then stuck around to answer questions.

Her message, so needed in today's transparent world, was timeless and a good reminder to anyone in the communications business.

Live Blogging PRSA Chapter Experiment

We have another excellent program planned today for the Greater Fort Worth PRSA chapter luncheon:

"There's not only Natural Gas, but PR, in the Barnett Shale"
Presented by: Julie Wilson, APR, past president of the Greater Fort Worth Chapter PRSA, and vice president, corporate development, Barnett Shale Division, Chesapeake Energy Corporation

To say that Chesapeake's public relations activities and some of Julie's remarks have generated publicity, conversation and even some controversy, is like saying that Ike was a pretty good Texas thunderstorm. When the objectivity of Chesapeake's new venture, Shale.TV, was questioned, Julie responded, "If we need to be a leader in brand-new media sources, we think that's great. We're willing to take the skepticism or criticism because we think time will prove this out. And we're patient."

Julie has graciously agreed to share her tactics and views with us and she'll respond to questions during the luncheon.

And Now for Something a Little Different

As a service to our members and the interested community, I will attempt to conduct a live blogging stream in the next post for those that wish to follow along or those that cannot make the luncheon. My hope is that we can share with you some of the tacticts, strategies, and questions and answers that will no doubt be of interest to a large number of people. We'll try this experiment and see if this is something we'd like to continue to provide for future programs.